Return Policy
30-day returns. You have 30 days from the day you receive your item to request a return. To be eligible, the item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
How to start a return. Email us at joerensing@thefamilyflips.com with your order number and the item(s) you want to return. Once your return is approved, send it to:
The Family Flips
1024 Jims Lane
Conway, AR 72032
Return shipping. The buyer pays for return shipping. Items sent back without an approved return request may not be accepted.
Restocking fees and partial refunds. If a returned item is not in the same condition it was sold in, we may charge a restocking fee or issue a partial refund.
Damaged, defective or wrong items. Please inspect your order when it arrives. If an item is defective or damaged, or you received the wrong item, email us right away at joerensing@thefamilyflips.com so we can look into it and make it right.
Non-returnable items. These items can't be returned:
- Mystery boxes
- Perishable goods (such as food, flowers or plants)
- Custom products (such as special orders or personalized items)
- Personal care and beauty products
- Hazardous materials, flammable liquids or gases
- Gift cards
- Items marked "Final Sale" or "Clearance" on the product page
The "Sale price" shown on our regular listings does not make an item final sale. Those items can be returned under this policy. Only items clearly marked "Final Sale" or "Clearance" are non-returnable.
If you have questions about a specific item, please contact us before you buy.
Exchanges. The fastest way to get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
Refunds. We'll email you once we've received and inspected your return and tell you whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or credit card company may need extra time to post the refund. If more than 15 business days have passed since we approved your return, contact us at joerensing@thefamilyflips.com.